Privacy Policy - Satisfy Driving School

Last Updated: June 10, 2025

Who We Are

Satisfy Driving School ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or contact us through our website, social media, or other channels.

Information We Collect

Personal Information

When you contact us or book our services, we may collect:

  • Contact Information: Name, phone number, email address, home address

  • Driving Information: Current license status, driving experience, preferred lesson times

  • Lesson Records: Progress notes, lesson history, assessment records

  • Payment Information: Billing details for lesson payments

  • Vehicle Information: If using your own vehicle for lessons

Information Collected Automatically

  • Website Usage: IP address, browser type, pages visited, time spent on site

  • Communication Records: Call recordings (with consent), email correspondence, text messages

Information from Third Parties

  • Facebook Lead Forms: Information you provide through our Facebook advertisements and lead generation forms

  • Social Media: Public information from your social media profiles when you interact with us

How We Use Your Information

We use your personal information to:

  • Provide Driving Instruction: Schedule lessons, track progress, maintain training records

  • Communicate with You: Send appointment reminders, updates, and respond to inquiries

  • Process Payments: Handle lesson fees and related transactions

  • Improve Our Services: Analyze feedback and usage patterns to enhance our instruction

  • Legal Compliance: Meet regulatory requirements for driving instruction businesses

  • Marketing: Send relevant offers and updates (with your consent)

How We Share Your Information

We may share your information with:

  • Regulatory Bodies: Transport departments or licensing authorities as required by law

  • Insurance Companies: For lesson coverage and liability purposes

  • Payment Processors: Secure third-party services for processing payments

  • Professional Partners: Other approved driving instructors if we need to refer students

  • Legal Authorities: When required by law or to protect our rights and safety

We never sell your personal information to third parties.

Data Security

We protect your information through:

  • Secure Storage: Encrypted digital storage and locked physical files

  • Access Controls: Limited access to authorized personnel only

  • Regular Updates: Security software and system updates

  • Staff Training: Regular privacy and security training for all team members

Your Rights

Under Australian Privacy Law, you have the right to:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Ask us to correct any inaccurate or incomplete information

  • Deletion: Request deletion of your information (subject to legal retention requirements)

  • Restriction: Limit how we use your information

  • Portability: Receive your information in a portable format

  • Opt-out: Unsubscribe from marketing communications at any time

Information Retention

We retain your information for:

  • Active Students: Duration of instruction plus 7 years for insurance and legal purposes

  • Completed Students: 7 years after course completion for certification and reference purposes

  • Marketing Contacts: Until you opt-out or we determine the information is no longer needed

  • Legal Requirements: As required by transport and business regulations

Cookies and Tracking

Our website may use:

  • Essential Cookies: For basic website functionality

  • Analytics Cookies: To understand how visitors use our site (Google Analytics)

  • Marketing Cookies: For Facebook and other advertising platforms (with consent)

You can control cookies through your browser settings.

Third-Party Links

Our website and communications may contain links to other websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

Children's Privacy

We provide services to learner drivers who may be under 18. For students under 18:

  • We require parental consent before collecting information

  • Parents/guardians can access and control their child's information

  • We only collect information necessary for driving instruction

International Transfers

If we need to transfer your information outside Australia, we ensure appropriate safeguards are in place to protect your privacy rights.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website

  • Sending an email to registered students

  • Posting updates on our social media channels

Facebook Specific Information

When you submit information through our Facebook lead forms:

  • Your information is shared between Facebook and Satisfy Driving School

  • Facebook's Data Policy also applies to information collected through their platform

  • You can control your Facebook privacy settings independently

Contact Us

For privacy-related questions, requests, or concerns, contact us: